Create workflows that send messages to you or your staff. For example, you could create a workflow that sends you an email whenever you receive a high-risk order.
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To send a message in a workflow, choose an action that sends a message. this action can be created by a partner or it can be one of the following actions:
Send emails: Use this action to send an email. These emails are automatically sent from flow@shopify.com. If you have trouble receiving emails from Flow, make sure that your email isn't filtering out emails from this address. To send emails to multiple people, separate their email addresses with a comma. You cannot use template variables to customize the address.
Send HTTP requests: Connect your workflow to a web server or URL and send HTTP requests.
Send Slack messages: Connect Flow to Slack so that you can send messages to your Slack channels. To connect Flow to Slack, you need to provide your Slack credentials. Flow can send messages to any Slack channel that your Slack account has access to. For example, if you want Flow to send messages to private channels, then make sure that your Slack user has the roles and permissions to do so.
When you send a message, it's often helpful to include details about the customer, order, or product involved. To include these details, you need to add template variables to your messages.
Related links
Muut Blog
Michael Neil • 2014-10-30
Real-time messages from and to Slack
Slack is a team collaboration tool. Like Muut, Slack is real-time, grouped by channels, and text-focused. It also allows you to direct message team members, share files, and search conversations. Slack is a great complement to your growing forum and comments. Our integration enables you to keep your team up-to-date on your community activity!
Extend Muut
The integration offers the following options:
- Send new posts to any Slack channel or user
- Send new replies to any Slack channel or user
- Reply to conversations on Muut directly from Slack
- Track Likes and Replies of posts
- Send reminders when posts go unanswered
New Posts / Replies
Need to know when somebody posts on your forum? Anytime a new post is created in Muut you can have it sent directly to Slack. Setup is easy. Add a notification for new posts in the Slack integration settings and you’re ready to go.
Direct Messaging
Support for @mentions of users or any text! You can set up notifications for any text appearing in a post or reply and have it sent to a channel or even a user on Slack. Now anytime someone mentions your username you will get that message directly in Slack. And you can reply to it from there.
Reply to messages from Slack
By adding a slash command integration on Slack you can reply directly to posts on your Muut forum or comments. Each incoming message receives a unique 3 character id that you can reply to. By simply typing /reply tid: The message to the user you can respond to the message “The message to the user” identified by tid.
If your team or company is using Muut and Slack then this integration will streamline your forum interactions. You can rest assured that no post, reply, or mention goes unseen.
Slack integration is part of the Muut MEDIUM plan. You can start a free trial to test the integration (along with other goodies) for 14 days without a credit card.
If you already have a trial going or are a Medium subscriber you can start setting up the Slack integration by going into your forum settings and going to the ‘integrations’ tab.
Thanks!
Shopify Slack Integration
– Michael Neil