- Dynamics 365 Remote Assist App
- Get Microsoft Dynamics 365 Remote Assist - Microsoft Store
- More Videos For Dynamics 365 Remote Assist »
- Dynamics 365 Remote Assistance
Dynamics 365 Remote Assist Forum Vijindra asked a question on 11 Apr 2020 12:41 PM. New users unable to Login to Remote Assist. Suggested Answer. Hi Team, I have just rolled out Remote Assist to multiple users. Nearly 100 users are on now subscribed to Remote Assist License. The Microsoft Teams license included with Dynamics 365 Remote Assist allows you to collaborate with Teams users and use most Dynamics 365 Remote Assist features. Additional features that use other products (for instance, OneDrive for file sharing) require an Microsoft 365 Business Premium or Microsoft 365 Business Basic license.
-->When you use Dynamics 365 Remote Assist on HoloLens or HoloLens 2, you can collaborate with one or more Teams desktop users or one Teams mobile user. Remote Assist on HoloLens and HoloLens 2 offer the same capabilities; however, there are slight differences in the way you interact with holograms. Those differences are called out throughout this document.
Overview of core features
Dynamics 365 Field Service: Remote Assist and Guides will provide the attendees with the opportunity to significantly enhance the effectiveness for your learning and the guides helps them standardize their training processes through interactive step-by-step instructions that guide employees to the tools and parts they need as well as how to leverage them in real work situations. Dynamics 365 Remote Assist capabilities Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices. The Microsoft Teams license included with Dynamics 365 Remote Assist allows you to collaborate with Teams users and use most Dynamics 365 Remote Assist features. Additional features that use other products (for instance, OneDrive for file sharing) require an Microsoft 365 Business Premium or Microsoft 365 Business Basic license.
When you launch Dynamics 365 Remote Assist, you'll be in the Call tab where you'll see your recent contacts. When you join a call or meeting, you'll see a video card.
The previous screenshot shows the Call tab. You can use the tools in the top-right corner to access Dynamics 365 Field Service bookings, move the window, and pin the window in place.
The previous screenshot shows the Files tab. You can select the Files tab at any time (before, during, or after a call) to access service-related documents from your OneDrive for Business and place them into your field of view.
The previous screenshot shows the Settings tab. You can select the Settings tab at any time to:
- Configure various settings
- Provide feedback
- Watch the brief tutorial you saw the first time you used Dynamics 365 Remote Assist
- Find tutorials on Microsoft Docs
- Switch your Dynamics instance.
The previous screenshot shows a video card. When you're in a call, all the tools are along the top and bottom of the video card. The participant tray displays the avatars of all call participants.
As a Dynamics 365 Remote Assist HoloLens user, you can make or join a one-to-one call, group call, or meeting scheduled using Teams or Outlook.
Remote collaborators can join the call using Microsoft Teams desktop application or mobile application.
In a call, remote collaborators can see everything you see – including holograms and the real world behind the holograms – and can add annotations, insert files into your world, and more.
A good way to learn Dynamics 365 Remote Assist features and voice commands is to say 'Remote Assist.' When you're in a call, the app will show what it believes you said by showing a check mark and 'Remote Assist.' Then, the app will show the name of each button, as you see in the previous video call screenshot. After a few seconds, these labels will automatically disappear.
If you'd like to see the button labels after they disappear:
- If you're using Dynamics 365 Remote Assist on HoloLens, hover your gaze cursor over each button.
- If you're using Dynamics 365 Remote Assist on HoloLens 2 and Dynamics 365 Remote Assist UI is within your reach, hover your finger over the buttons. If Dynamics 365 Remote Assist UI is out of reach, extend your arm and hover the ray over the buttons.
You have many options for communicating with remote collaborators. Everyone in the call can:
- Annotate your world with arrows with this icon .
- Annotate your world with drawings with this icon .
- Change annotation colors with this icon .
- Undo their actions with this icon .
- Delete all their annotations with this icon .
- Everyone is also able to send files, which will pop up in your space.
You can also take a photo of what you see using the Camera icon, as seen here: .
Finally, place the call window wherever you want in your world by toggling Pin and Unpin .
Dynamics 365 Remote Assist supports different languages on HoloLens versus HoloLens 2. Check if your language is supported in Dynamics 365 Remote Assist in our FAQs.
Note
Dynamics 365 Remote Assist on HoloLens and HoloLens 2 offer the same capabilities. Download images from instagram mac. However, HoloLens gestures differ from HoloLens 2 gestures. Learn how to navigate HoloLens gestures or navigate Hololens 2 gestures before reading the rest of this document. You may also watch how-to videos showing how to use Dynamics 365 Remote Assist features on HoloLens.
Collaborating with a Teams desktop user versus a Teams mobile user
A Dynamics 365 Remote Assist HoloLens user can be in one-to-one call, group call, or meeting with a Teams desktop user.
A Dynamics 365 Remote Assist HoloLens user can be in one-to-one call with a Teams mobile user.
Prerequisites
- Subscription to Dynamics 365 Remote Assist and Microsoft Teams.
- HoloLens or HoloLens 2 running the Windows 10 April 2018 update.
- Remote collaborator using Teams desktop app or Teams mobile app.
- An internet connection. At least 1.5 mpbs of bandwidth is recommended.
- (Optional) To connect to Dynamics 365 Field Service from within Dynamics 365 Remote Assist, you'll need a Dynamics 365 license.
- Know your credentials for signing into the HoloLens and Dynamics 365 Remote Assist.
- Dynamics 365 Remote Assist is installed on your HoloLens or HoloLens 2.
Using HoloLens gestures in Dynamics 365 Remote Assist
HoloLens offers several ways to interact with holograms as you navigate the device and various applications. Read the HoloLens basics guide to learn how to:
- Navigate the Start menu using bloom
- Select holograms with gaze, air tap, and voice
- Move, resize, and rotate apps
Using HoloLens 2 gestures in Dynamics 365 Remote Assist
Compared to HoloLens, HoloLens 2 offers more ways for you to navigate the device and various applications. Read this HoloLens 2 basics guide to learn how to:
- Navigate the Start menu by tapping your wrist
- Select holograms with gaze, air tap, voice, and touch
- Move, resize, and rotate apps
You can interact with Dynamics 365 Remote Assist just like you do with the HoloLens 2 operating system features. For example, in Dynamics 365 Remote Assist, you can select something a few different ways:
- If it's out of your reach, extend your arm, aim your hand ray, and air tap.
- If it's within your reach, touch it directly.
- To use your voice, say 'Remote Assist' followed by voice command for that button. A full list of voice commands can be found here. The easiest way to see the voice command for Dynamics 365 Remote Assist features is to say 'Remote Assist.' Then, the app will display the name of each button. After a few seconds, these labels will automatically disappear.
Benefits of integrating with Dynamics 365 Field Service
Dynamics 365 Remote Assist App
If your organization uses Dynamics 365 Field Service to manage work orders, the technician using HoloLens can view Dynamics 365 Field Service bookings from Dynamics 365 Remote Assist and do heads-up, hands-free calling in the context of a Field Service booking. For example, the technician can:
- View booking details
- Quickly call the assigned collaborator
- Save snapshots to a booking
- Save call artifacts to the work order that the booking is associated with, including the call log and files shared during the call
Note
Can you tell us about your documentation language preferences? Take a short survey.
The survey will take about seven minutes. No personal data is collected (privacy statement).
-->Once you have either a trial or have purchased for Dynamics 365 Remote Assist, you can assign licenses to users. Once assigned, users can deploy Dynamics 365 Remote Assist on their individual devices.
Note
There are two types of users for Dynamics 365 Remote Assist and Dynamics 365 Remote Assist Attach: remote experts and field service technicians. Field service technicians require a Dynamics 365 Remote Assist and a Microsoft Teams license. When you buy Dynamics 365 Remote Assist licenses, Microsoft Teams licenses are included. However, remote experts (who aren't in the field) require only a Microsoft Teams license. For more information, visit the article on deploying Microsoft Teams licenses in your organization.
In this article, we’ll walk through how to deploy Dynamics 365 Remote Assist or Dynamics 365 Remote Assist Attach (for Field Service customers):
- Assign licenses to users in your organization (for IT Admins)
- Deploying Dynamics 365 Remote Assist on your device (for individuals in your organization)
You can also learn how to configure deploy multi-tenant company deployments or enable vendors and contractors to use Dynamics 365 Remote Assist.
Add and assign licenses
Prerequisites
- Your organization must have a Microsoft 365 or Microsoft 365 administrator account. For more information, learn more about admin permission.
- You'll need either a free trial of Dynamics 365 Remote Assist, or have purchased licenses. Visit our articles on free trials and buying Dynamics 365 Remote Assist for more information.
- Make sure that users in your organization have the required licensing and devices. For more information, visit the article on licensing and product requirement.
Note
Basecamp download mac. The Microsoft Teams license included with Dynamics 365 Remote Assist allows you to collaborate with Teams users and use most Dynamics 365 Remote Assist features. Additional features that use other products (for instance, OneDrive for file sharing) require an Microsoft 365 Business Premium or Microsoft 365 Business Basic license. Learn more about how to manage Microsoft 365 licenses.
Get Microsoft Dynamics 365 Remote Assist - Microsoft Store
Adding and assigning licenses
Once prerequisites are met, you can now add and assign licenses to individual users or a group of users in your organization through the Microsoft 365 or Microsoft 365 administrator portal.
Log into the Microsoft 365 or Microsoft 365 administrator portal using your organization’s admin account.
Make sure the Try the new admin center toggle is turned off.
In the left navigation bar, select Billing > Subscriptions.
Select Assign to users.
Select Add a user. For more information, visit the Microsoft 365 article on adding users. You can find more information about adding users].
Find the users in your organization that you want to add; make sure to provide them with Dynamics 365 Dynamics 365 Remote Assist and Microsoft Teams licenses under the Product licenses section.
To add multiple users, go to More > Import multiple users. Fill out the CSV file, set user options, and view your results.
After you have added a user or users, you can now assign licenses to them through the Microsoft 365 or Microsoft 365 administrator portal. Visit this Microsoft 365 article for instructions.
Users in your organization can now set up Dynamics 365 Remote Assist on their devices! Let's see how.
Deploying on your devices
After sorting out your licenses, users can setup and use the app on their HoloLens, HoloLens 2, or mobile devices. 1.8 java virtual machine mac download.
Prerequisites
- Your organization's IT admin must add you as a user and assign you a Dynamics 365 Remote Assist license and Microsoft Teams license in the Microsoft 365 or Microsoft 365 administrator portal, as described in this article's first section.
- A Microsoft Teams account. Visit our topic on using Teams with Dynamics 365 Remote Assist for more information.
- Azure Active Directory Premium Trial (for HoloLens users only)
- A HoloLens, HoloLens 2, or mobile device. Licensing and product requirements can be found here.
Steps for HoloLens and HoloLens 2
- Go to the Start menu and then select Microsoft Store.
- Search for and download Dynamics 365 Remote Assist and launch the app.
- Sign into Remote Assist with your Microsoft Teams account.
- You'll be taken to your Contacts page. Note that if you're using a free trial, you'll be prompted to start your Free Trial of Dynamics 365 Remote Assist.
- You can now use Dynamics 365 Remote Assist on your HoloLens or HoloLens 2! Next up, learn how make calls.
Steps for mobile devices
- Go to the appropriate iOS and Android app store.
- Search for and download Dynamics 365 Remote Assist and launch the app.
- Sign into Dynamics 365 Remote Assist with your Microsoft Teams account.
- You'll be taken to your Contacts page. Note that if you're using a free trial, you'll be prompted to start your Free Trial of Dynamics 365 Remote Assist.
- You can now use Dynamics 365 Remote Assist on your mobile device! Next up, learn how make calls.
Note
For Enterprise environments that manage application deployments using an MDM provider, please contact d365rafb@microsoft.com for assistance obtaining the Dynamics 365 Remote Assist mobile application binary.
More Videos For Dynamics 365 Remote Assist »
Next steps
- Set up Microsoft Teams on PC or mobile for various scenarios.
- Install Dynamics 365 Remote Assist model-driven app.
Note
Can you tell us about your documentation language preferences? Take a short survey.
Dynamics 365 Remote Assistance
The survey will take about seven minutes. No personal data is collected (privacy statement).